1. Overview
At TestMyAndroidApp, we are committed to providing high-quality closed testing services. We understand that circumstances can change, and we have established this Refund Policy to clarify the conditions under which refunds may be issued.
2. Eligibility for Refund
Our services involve the allocation of resources (testers, time, reporting). Therefore, our refund policy is as follows:
- Before Testing Commences: If you cancel your order before the 14-day testing period has officially begun (i.e., before testers have been granted access to your app for the specific test cycle), you are eligible for a full refund.
- During Testing Period: Once the 14-day testing period has officially begun, no refunds will be issued. This is because resources (testers' time, setup, and initial review) have already been committed.
- Failure to Provide App Access: If, for any reason, you fail to provide access to your app (e.g., incorrect app bundle, access permissions issues) within 7 days of the agreed-upon start date, and we are unable to commence testing, your payment will be considered a service fee for resource reservation, and no refund will be issued. We encourage you to ensure your app is ready for testing before purchasing.
- Service Delivery Guarantee: We guarantee to provide the specified number of testers for the agreed 14-day period and deliver a feedback report. If we fail to meet these core deliverables, you may be eligible for a partial or full refund, or a re-test, at our discretion.
3. How to Request a Refund
To request a refund, please contact us at purchase@testmyandroidapp.com with your order details and the reason for your request. All refund requests will be reviewed within 5 business days.
4. Refund Process
If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-10 business days], depending on your bank or payment processor.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at purchase@testmyandroidapp.com.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our Service after such modifications will constitute your acknowledgment of the modified policy.
7. Contact Us
For any questions regarding our Refund Policy, please contact us at purchase@testmyandroidapp.com.
Effective Date: May 27, 2025